After spending another 15 minutes on a national rate line at my expense I finally got through to the Tiscali cancellation line. They said they could get a “Senior Technician” on my case to solve my connection problem. I said that was what their complaints people said ten days ago and “Yes, I really do want to cancel my account.”

I will have to wait until 30th September to finish my term (why??) and then “allow ten to 15 days for BT to remove the Tiscali tag from my line”. It will be worth the wait.