
Hi friends,
My blog of my Nigeria trip is now completed and Sue and I are back in London. (How do you people cope with this cold?). Here is a Gherkin.
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Posted by Semper on 29 November 2007

Hi friends,
My blog of my Nigeria trip is now completed and Sue and I are back in London. (How do you people cope with this cold?). Here is a Gherkin.
Posted in London, Navel Gazing, Real life or whatever, Travel tips and tales | 2 Comments »
Posted by Semper on 21 September 2006
After spending another 15 minutes on a national rate line at my expense I finally got through to the Tiscali cancellation line. They said they could get a “Senior Technician” on my case to solve my connection problem. I said that was what their complaints people said ten days ago and “Yes, I really do want to cancel my account.”
I will have to wait until 30th September to finish my term (why??) and then “allow ten to 15 days for BT to remove the Tiscali tag from my line”. It will be worth the wait.
Posted in Navel Gazing, Real life or whatever | Leave a Comment »
Posted by Semper on 12 September 2006
Further to my last post, it is now Tuesday and we are no further forward. Both BT and Tiscali have made calls from “customer service representatives”. Tiscali told my wife that they would be a few days solving the problem. It is as if they only started on the issue after my threat to leave. A BT rep rang to ask if I was “happy” with the way the problem had been resolved. I told him I was not happy, it was not resolved and by the way my dial-up connection which I was using was slow and erratic. After telling him this twice he then asked whether I was talking about broadband or dial-up, because broadband was not BT’s responsibility. I asked him to pay attention and he put the phone down.
This is what happens when people have work targets related to activity rather than results.
Today I rang Tiscali’s disconnection number – yes it is a national rate number! After an expensive quarter hour I got through to a rep who asked me to call back later because their computer system was “down”. I insisted he made a note of my phone number with pencil and paper and tell the management that this customer was going.
Posted in Navel Gazing, Real life or whatever | 2 Comments »
Posted by Semper on 8 September 2006
This Blog, like most of my online life has been sabotaged by the carelessness of BT and Tiscali. I will not bore you with the ugly details. I have been offline for nearly three weeks at home and I am using the Freeola network in the church office. That went down for a day too and the difference in competence and helpfulness between Freeola (brilliant) and Tiscali/BT (abysmal) is a yawning chasm of contrast.
Tiscali have until 5pm today to sort themselves out otherwise our relationship is over.
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