Comments on: Tiscali and BT fiasco http://semper.wordpress.com/2006/09/12/tiscali-and-bt-fiasco/ Theologising, musing, setting the world right, wondering about lunch Fri, 25 Jul 2008 16:51:15 +0000 http://wordpress.org/?v=MU By: Semper http://semper.wordpress.com/2006/09/12/tiscali-and-bt-fiasco/#comment-12 Semper Sat, 16 Sep 2006 16:13:32 +0000 http://semper.wordpress.com/2006/09/12/tiscali-and-bt-fiasco/#comment-12 Dear Incon, You are right - "time and chance happen to all men" says the Bible. I do feel sorry for the Indian Gentlemen with little training who go through the same questions with a slow patience, finally "escalate" the matter after determining I have not cut myself off and then receive erroneous reports back which report the problem as fixed. I think I may feel more sorry for myself when I see my phone bill and see how much expensive phone time has been spent listening to canned jazz or to the plodding responses from the offshore call centre. Dear Incon,

You are right - “time and chance happen to all men” says the Bible.

I do feel sorry for the Indian Gentlemen with little training who go through the same questions with a slow patience, finally “escalate” the matter after determining I have not cut myself off and then receive erroneous reports back which report the problem as fixed.

I think I may feel more sorry for myself when I see my phone bill and see how much expensive phone time has been spent listening to canned jazz or to the plodding responses from the offshore call centre.

]]> By: inconsequential http://semper.wordpress.com/2006/09/12/tiscali-and-bt-fiasco/#comment-11 inconsequential Fri, 15 Sep 2006 10:30:36 +0000 http://semper.wordpress.com/2006/09/12/tiscali-and-bt-fiasco/#comment-11 Hi Semper you have my sympathies, being without e-mail at home and having to deal with these massive call centre companies is a pain. I tend to err on the side of 'giving the company a chance', they may be in business etc but we are all at the mercy of electronic and electrical stuff that often misbehaves. However, tiscali, a bit like ntl seem to be getting a bad name for efficiency and customer service, which to me suggests a deeper problem within the company. As for BT we all know that they were ripping us off for years with their monopoly and only now are trying to give us any sort of value and real customer service. It seems often that it is beyond them though as the culture of 'the customer can wait' seems ingrained. I'm with talktalk who have had their own fair share of flak recently, huge waiting times to join their free broadband scheme, endless waits to get to speak to someone etc, however my own experience of them has been great, helpful and prompt. Do you think God approves of our technological world? devices to 'improve' our quality of life etc. It seems to me that many of these devices lead to us assuming God's role (life and death issues etc) and that many isolate us from physical interaction towards each other and so detract from the richness of life. Hi Semper
you have my sympathies, being without e-mail at home and having to deal with these massive call centre companies is a pain. I tend to err on the side of ‘giving the company a chance’, they may be in business etc but we are all at the mercy of electronic and electrical stuff that often misbehaves. However, tiscali, a bit like ntl seem to be getting a bad name for efficiency and customer service, which to me suggests a deeper problem within the company. As for BT we all know that they were ripping us off for years with their monopoly and only now are trying to give us any sort of value and real customer service. It seems often that it is beyond them though as the culture of ‘the customer can wait’ seems ingrained.
I’m with talktalk who have had their own fair share of flak recently, huge waiting times to join their free broadband scheme, endless waits to get to speak to someone etc, however my own experience of them has been great, helpful and prompt.
Do you think God approves of our technological world? devices to ‘improve’ our quality of life etc. It seems to me that many of these devices lead to us assuming God’s role (life and death issues etc) and that many isolate us from physical interaction towards each other and so detract from the richness of life.

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